Remote Other computer
Remote computer control is a highly beneficial capability in helpdesk support solutions. It enables support technicians to access users’ computers remotely to perform helpdesk services. Technicians need not handhold users through complex troubleshooting and recovery procedures since technicians remote access desktop machines and perform these procedures themselves. As a result, problem resolution becomes much quicker.
A helpdesk app that performs remote computer control offer many benefits over tools that do not. These benefits are clear with LogMeIn Rescue, the market leading remote support solution from LogMeIn.
Use LogMeIn Rescue Remote Computer Control For Comprehensive Helpdesk Support
LogMeIn Rescue is a state-of-art remote support solution that runs in the cloud. As such, it offers more comprehensive features and a faster return on investment than on-premise support solutions. Support organizations need only subscribe to Rescue to gain the ability to connect remote desktop machines to their support consoles for hands-on access and control and faster problem resolution.
Some of the innovative features available from Rescue are:
- Multi-platform support - Support technicians can use Rescue for remote computer control of major Windows and OS X platforms. Mobile device operating systems like iOS and Android are also supported. Technicians need not use separate support tools to access different operating systems. They can do so within the single Rescue environment.
- Multi-session support - Using Rescue, technicians can join more than one remote desktop session to support more than one user at a time. In each session, a technician can chat with users while – if permitted by the user - implementing remote computer control of the user’s system and applications. In the Rescue environment, technicians can switch between concurrent individual sessions easily thereby allowing technicians to multi-task effectively.
- Technician Collaboration - Rescue allows technicians to invite other technicians into active secure remote desktop sessions. This is useful when the primary technician needs the expertise of other technicians to solve technical problems. More than one technician can be invited by the primary technician and all technicians can gain remote computer control over the user’s system, with the user’s permission.
- Unattended access - Technicians using Rescue can access user machines remotely without requiring users to be physically present at their machines. Users can be freed up to perform other tasks while technicians work remotely to resolve technical issues. This feature enables technicians to also support standalone devices like servers and printers.