Remote Desktop Services (Terminal Services) Forum

Remote Connection over Internet

Connection / November 12, 2021

Internet-ID connection settings dialogWith Remote Utilities you can connect to a remote PC located behind a firewall and/or router using an Internet-ID connection. No additional router configuration is required on the remote side.

You can connect to a remote PC where either the Host or Agent is running. Both modules are essentially the same with the major difference being that the Host can be used for unattended and attended support, whereas Agent is suitable for attended-only support.

This tutorial explains how to connect to a remote PC with the Host installed. For information on how to connect to a remote PC with Agent running on it, please refer to Connecting over the Internet using Agent.

Get New ID button Before you start

  • Install the Viewer and Host on the admin (local) and remote PC respectively.
  • Make sure both computers have working Internet access.

Configuring Host

  1. Right-click the Host icon and select Internet-ID Connection Settings:
  2. Click Get New ID:
  3. A unique Internet-ID code will be generated. Note and record the ID and close the settings.

Configuring Viewer

  1. Start the Viewer app and click Add connection:
  2. Enter a descriptive name and the Internet-ID of the Host PC. Click OK:
  3. Enter Host access password in the password prompt and click OK:
  4. The remote session will start in the selected connection mode. In this example it’s the Full Control mode:
  5. The connection will be saved to your address book automatically:
Internet ID generated Add connection button in the Viewer Adding new remote connection Entering the Host access password