Server Remote Access

Remote access computer

Invite another support representative to a session

Select the arrow on the Session Control Panel > Invite then select an option.

Control a remote computer

Select the arrow on the Session Control Panel > Remote Computer then select an option.

Control multiple applications during a session

Select the arrow on the Session Control Panel > Select Application, select the application, and select OK.

Send Chat messages to other support representatives

Select the arrow on the Session Control Panel > Chat. Type a message, select a user, then select Send.

Transfer session control to another support representative

Select the arrow on the Session Control Panel > Transfer Control. Select the name of the user then select OK.

Regain session control

Select the arrow on the Session Control Panel > Transfer Control. Select your own name then select OK.

Annotate a remote computer

Select the arrow on the Session Control Panel > Annotation.

Record a Remote Access session

Select the arrow on the Session Control Panel > Start Recording.

Note

This option is not available if your site administrator has autorecording turned on

Select a screen display mode

Select the arrow on the Session Control Panel > View then select an option.

If you want to access your local computer while in a Remote Access session, select either Window-Scale to Fit or Window.

Select a color mode

Select the arrow on the Session Control Panel > Color Mode then select an option.

End a Remote Access session

Select the arrow on the Session Control Panel > End Remote Access Session

To ensure the security of the remote computer, do one of the following before you end a Remote Access session:

• Close the applications you started during the Remote Access session.
• Log off from or lock the computer. When you access it again, send the CTRL+ALT+DEL key combination to the remote computer.
• Specify a screen saver password, and set the screen saver to appear after a period of inactivity.