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How to Use Remote Connection?

Connection / September 23, 2019

This Quicknote is intended for the benefit of faculty and staff who would like to connect to their university owned, Windows computers from home by using the Remote Desktop feature.


This feature is only supported on university-owned machines running Windows 7 and Windows 8.

To use Remote Desktop, the following must be fulfilled:

  • You must leave your office computer powered on to be able to access it remotely.
  • You must be connected to the internet on both computers.

When leaving your office, please make sure to always lock your computer or log out before you leave. Leaving your computer logged in while you are not present means that others may access your personal files and is a potential security risk.

Finding the Computer Name on the Office Computer (Host)

  1. Click the Start orb found in the lower left corner of your screen.
  2. Click Computer.
  3. Click System Properties (this is located on the top bar of the Computer window).
  4. The Full Computer Name is located under the subheading of Computer Name, Domain, and Workgroup Settings.
  5. You should write this name down, as you will need it later when using Remote Desktop.

Setting Up the Office Computer (Host) for Remote Desktop

These steps must first be completed in order to prepare your computer for a Remote Desktop connection.

  1. Click Remote Settings, found on the left.
  2. Click the Remote tab at the top of the window.
  3. Check the box next to Allow connections from computers running any version of Remote Desktop (less secure).
  4. Click OK.

Please remember to leave your computer on when you leave. Make sure that you lock the machine by pressing < CTRL >, < ALT > and < DELETE > on your keyboard at the same time and then selecting "Lock Computer." You can also log off of your computer, but remember to keep it turned on.

Setting Up the Second Computer (Client) for Remote Desktop

If you are at home and you plan to remote into your office computer, you will need to launch Pulse Secure and connect onto the university's Virtual Private Network (VPN).

  1. Type Remote Desktop Connection into the search bar, then press Enter.
  2. In the Computer field, type the that we found previously. (Note: If you are on campus, you do not need to type the at the end of the computer name.)
  3. Click Connect.
  4. In the Windows Security box type your uniqname and LAN password.
  5. The Remote Desktop will open and you will see your Host computer.

While you have established a remote connection into your computer, the computer will stay locked, disabling anyone else from accessing your machine. Also, no one will be able to see the work you are doing while remotely connected into the machine.

Ending your Remote Desktop Session

  1. Click the X found at the top center of your screen
  2. Click OK – This will disconnect you from your remote connection with your host computer.
  3. If you are off campus, please remember to disconnect from the Pulse Secure client as well.

I receive the following error message: "Remote Desktop can't find the computer"

This error message occurs if your computer cannot reach the office (host) computer. First, please verify that you have an Internet connection and that you are properly connected to Pulse Secure. You must connect to the VPN in order for your computer to see the host machine on the network. Please ensure that the office computer is turned on by getting in contact with someone in your office or department. If using the full computer name continues to give you this error, please try typing the direct IP address of your computer into the Computer field, and try initiating a connection.

If you have any questions or experience any issues with this Quicknote, please visit or contact the ITS Helpdesk for assistance.

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